The Cedar Rapids Public Library West has undergone a series of small changes over the past few months in preparation for some major changes that will begin November 29.
“We are testing a new service model at the Library that will allow us to free our staff from behind a large desk and put them out on the Library floor, working more directly with our customers,” said Library Director Bob Pasicznyuk.
The Library location at Westdale Mall will remove the circulation desk that is so familiar to customers and replace it with two small service points. The current desk will become a laptop bar, perfect for customers who want to take advantage of the Library’s free wifi.
Three self-check machines will be installed the week of November 29; two near the front of the Library and one in the Children’s area. These self-check machines will utilize Radio Frequency Identification System (RFID) to make checking out simple and quick.
Customers who put items on hold at the Library will be able to pick them up independently at new hold shelves. Items will be organized by code (the first three letters of the last name and the last four digits of the library card number) so that customers can easily find their materials.
Changes will continue to take place through February 2011, when the Library hopes to have a new automated return system installed. This system is expected to reduce the time it takes for an item to get back onto the shelves and in the hands of the public, as well as decrease staff repetitive motion injuries.
“Everything we are doing is preparing us to run two libraries efficiently and successfully in the future,” said Pasicznyuk. “Our focus is the customer and how we can best use our resources to assist them.”